01
South African delivery
Product prices are displayed in South African Rand. Delivery availability, cost and estimated timing depend on the destination, order size and product requirements. The Rubberproof team will confirm these details before fulfilment.
Please provide a complete delivery address and a reachable contact number. Do not arrange contractors or installation dates until delivery timing has been confirmed.
02
International orders
International supply is handled by prior arrangement. Contact Rubberproof before ordering so product availability, freight, destination restrictions and technical suitability can be checked.
Quoted freight may exclude customs duties, taxes, clearance charges and local handling fees. Unless stated otherwise in writing, these destination charges are the customer’s responsibility.
03
Returns and cancellations
Contact website@rubberproofgroup.com as soon as possible if you need to cancel or return an order. Where South Africa’s Electronic Communications and Transactions Act applies, eligible consumers may cancel qualifying online purchases within seven days after receiving goods, subject to lawful exclusions and the direct cost of return.
Products mixed, tinted, opened, used, damaged after delivery or made to a customer’s specification may not qualify for a change-of-mind return where the law permits an exclusion. This does not limit rights relating to defective or incorrectly supplied goods.
04
Damaged or incorrect goods
Inspect the order on arrival. If an item is damaged, leaking or incorrect, contact the team promptly with the order number and clear photographs. Keep the product and packaging until the claim has been assessed.
05
Need a clear answer?
Email website@rubberproofgroup.com, call +27 63 967 2336, or visit 70 Forest Road, Benoni AH, South Africa.